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last updated September 2022
Basic account information
Farmnivorous collects certain personal information as part of the process for creating and maintaining an account, including the customer name, email address, and phone number. The customer name and email address are shared with vendors in case they need to contact the customer due to unforeseen circumstances or if the customer has not arrived for their order. In the case of collaborative market listings, order data including customer names and email addresses may also be shared with the managers of the market for which the order was placed. This to facilitate the aggregation of orders to enable customers to pick up their orders curbside or at a single booth for markets that provide such a service, as well as to enable markets to better understand the value that their markets are providing to their communities and to assist customers with their orders in general. Your phone number is shared with vendors or market managers in circumstances where the coordinator of the market or delivery service requires it and in those cases you will see a disclosure in your basket as you check out. Farmnivorous does not and has no intention of selling your personal information to 3rd-party collectors. Although access to data collected by Farmnivorous is protected by reasonable, industry-standard security measures, we cannot assume any liability for personal data obtained by outside parties who may obtain such data without our illicitly.
Payments and credit cards
Farmnivorous uses Stripe to process credit cards as part of the process for placing an order. More specifically, vendors are required to have a Stripe account which they connect to the Farmnivorous platform. Stripe is an industry leader for processing credit card transactions online and employs encryption and fraud-prevention protocols that are industry-leading. Farmnivorous does not store (or even read) your credit card information. However, when you make a purchase, your IP address, zip code, and other basic information about the computer hardware used to make the purchase are available to the Farmnivorous team and the vendor(s) from whom you purchased the item(s) for fraud-prevention reasons.
Vendor sales data
Farmnivorous lets vendors and market hosts collaborate with shared online stores. Prior to October 2022, the hosts of collaborative stores had visibility into the sales data for participating vendors to facilitate order aggregation and support. Beginning in October 2022, detailed customer sales data from participants are not shared with the collaborative store host by default, but order counts are disclosed. The host has the option to configure the online store to require disclosure of customer order data to facilitate bagging and customer support. In these cases, detailed customer and product information is disclosed, but the actual amounts paid by the customer are not. If vendor sales data is required by the host, this requirement is disclosed to the participating vendor in the pickup/delivery venue details.
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